Alison Goodwin, Consultant

If something ‘feels’ wrong, it often is. Act on your instincts, and do it quickly.

Instead of waiting until it all goes wrong, seek advice as soon as possible if you have any concerns.

Don’t be afraid to pick up the phone or drop an email to me – I’m always happy to chat through things, even if you don’t have a specific issue you need me to litigate on.

I’ve bought a horse and it hasn’t turned out to be what I wanted, can I send the horse back and get a refund?

If you buy from a dealer, then you have more rights than if you buy from a private seller. However, the circumstances and likelihood of refund will differ with each sale.

My vet has made a mistake and my horse is now worse than when it was admitted for treatment – what can I do?

You may have a claim for negligence against the veterinary practice. In order to establish whether you have a claim, I would obtain an initial report from an independent vet on what your vet did. This would help me determine whether a claim has any merit before I proceed.