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Fiona Hayles, Partner

Dispute Resolution

Mobile: 07725 242 079

A bit about me

Working with lenders and financial institutions, my aim is to get the best commercial outcomes for my clients when litigation is necessary. No case is the same, but in each instance, I use my strategic thinking and negotiation skills to help my clients resolve disputes. I am well used to assisting clients on a portfolio basis too.

Where possible, I try to keep things out of court via mediation and alternative dispute resolution. However, I have great experience of first instance trials and senior courts appeals, including those to the Supreme Court, where one of my recent cases has become the leading authority in the PPI mis-selling arena.

I like to stay active by playing netball, and I love trail running – the muddier the better!

Want to know more?

Don’t let principle get in the way of a good deal.

It’s all about the detail – make sure you keep all documents and evidence, as these could help to turn the tide.

Once proceedings have started, be aware of the court timetable and make sure you’re on time.

How much will it cost?

At the outset, there are usually too many unknown factors to give anything but an indication of the final costs, but I will give a budget for the initial steps and stick to it.

Do you do “no win, no fee”?

Predominantly no, but I can consider it for the right case. As a team, we’re often able to structure fees in a way that makes the process easier and more effective for our clients, so please ask for further information.

Will we win?

Litigation is risky, so I can never promise that you’ll be completely successful, but I will keep you updated of the risks as your case develops.

Where I work

Read my
latest articles

Lawyers go bright for Sight Concern

Shedding their business suits and getting plastered with colour to raise money for Sight Concern,…

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Judicial Review of the FCA’s PPI Complaints Rules

In March, the Financial Conduct Authority (“FCA”) released its Policy Statement PS 17/3 Payment Protection Insurance…

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Equitable Liens: secured or unsecured?

As is well known, where a creditor ranks in the distribution of assets following the…

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Credit brokers’ fiduciary obligations to borrowers in relation to commission payments

The Consumer Credit Act 1974 Under section 56 of the Consumer Credit Act 1974 (CCA),…

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Plevin, Costs & Top Up ATE

If a claimant with a pre-1 April 2013 After the Event (ATE) insurance policy at…

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PPI, Plevin and the FCA’s final guidance

PPI has been a financial hot potato for some years, but in 2017 the financial…

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Plevin & Costs: When is top up ATE recoverable?

If a claimant with a pre-1 April 2013 After The Event (ATE) insurance policy at…

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Nelmes v NRAM – unfair relationship revisited?

This article has been featured in the Mortgage Finance Gazette. In its recent judgment of Nelmes…

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Negligent bank reference – but no duty of care owed

The recent Court of Appeal decision in Playboy Club London & Ors v Banca Nazionale del…

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PPI – The Role of Claims Management Companies & Fees

On 11 May 2016, Parliament’s Public Accounts Committee (“PAC”) published its Report on “Financial services…

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PPI, Plevin, Fees & Fairness?

On 26 February, the time period for comments on the FCA’s Consultation Paper CP15/39 ‘Rules…

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Bank of Cyprus UK Limited v Menelaou

Fiona Hayles, partner in our Cheltenham Litigation department, originally wrote this article for the Mortgage Finance Gazette. Can a lender…

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PPI, PLEVIN & PROGRESS?

PPI and the payment protection “scandal” has of course been a financial hot potato for…

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Salt v Stratstone Specialist Ltd: Misrepresentation in Sale of Goods

If it is not possible to rescind a contract, the Court of Appeal has decided…

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Courts, Unfairness and the Consumer Credit Act

There has been a recent flurry of Court decisions with regard to the Consumer Credit…

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