HCR Law Events


Zoe Touhey

Partner, Head of Residential Conveyancing West Real Estate

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About me

Buying and selling a house is one of the most stressful experiences you can go through. It’s my job to help manage and remove as much of that stress as possible. Not only do I help you to move smoothly, I get to share in your happiness when you complete on the house of your dreams.

I act for private individuals in residential property-related enquiries and matters including first time buyers, property investors and developers. I’m knowledgeable and professional, and always reliable and friendly, answering any queries you have, even outside of working hours. I really care about getting the process right, explaining all the details and doing whatever I can to meet your needs, and if possible, your time frames.

To get good results, I’ll think outside of the box. Above all, I’m passionate about making a difference.

Efficiency and team approach helps to secure home

Liz Deakin turned to Zoe Touhey’s Cheltenham Residential Property team when she and her husband needed advice with buying a home. Their conveyancing expertise and friendly service led to a smooth completion. Grateful for their support, Liz said: “Thank you so much for your work in helping us to secure our home. Throughout the process, you and your team have been professional, extremely efficient and yet always approachable, caring and friendly. “Our conveyancing was not in the least bit straightforward but you have made the whole thing seem incredibly easy. You've taken every bump in the road in your stride and enabled us to do the same. At every stage we've felt as though we were up to date, well informed and that we were in the best hands. It is rare that buyers like my husband and I feel able to respond to enquiries from a vendor or estate agent with certainty, knowing that everything is in hand, but we were always sure of this knowing that you were on the case. As we are not legal experts, I realise that we inevitably asked some ‘dumb questions’ throughout the process, but we never felt uneasy about asking - you always answered in terms we could understand and were patient when we were slow to catch up! “We very much enjoyed the team approach which you have implemented - it has meant that we always knew that a team member would be working on our case and we haven't needed to worry that holiday or other absence might impact the process. Under your leadership, your team runs like clockwork and we've valued working with them, both collectively and as individuals. “Whilst I recognise that HCR is not a ‘budget’ option, the fact that you made the process so smooth has undoubtedly saved us far more money overall than the difference in upfront cost. “I'm afraid you are stuck with us now. There will be further purchases in the future and we will be straight back to you. I've also started to recommend you to others and will continue to do so. If you would like to use us as a reference, please feel free. I'd happily take a call if a prospective client would like to speak to an existing customer.”
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Complex property lease and delays overcome to create first home

Zoe Touhey’s persistence and determination to secure her client’s first home, a flat in London, succeeded in spite of a complex lease which needed alteration and difficulties with access to the property. Despite having to stay with friends and family while Zoe tackled the complexities, her client was delighted with the support Zoe gave her while the issues were resolved. She said: “Zoe was amazing – she explained everything so well; she was fantastic!”
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Title restrictions overcome with expertise

After a number of solicitors had tried to solve the problem, Harrison Clark Rickerbys’ Real Estate Residential Team in Cheltenham rectified a complicated title issue for the Sandersons.

When they were told a restriction on their property title was making it unsellable, the Sandersons were desperate to find a solution to the problem.  Zoe Touhey, partner and Head of Residential Property in Cheltenham and Worcester, looked at the issue from a practical perspective and broke the issue down into its simplest form.

A certificate needed to be provided by a management company which was no longer in existence, but a new one had taken over. Zoe was able to draft the relevant documentation needed by HM Land Registry in order to resolve the issue.

Not only did this benefit the clients who were now able to sell their property, it also benefited the new management company as the properties for which they were responsible could also be sold.

Mr Sanderson said: “Having previously been told by other solicitors that this would be an extremely costly and time consuming issue, I was pleasantly surprised that Harrison Clark Rickerbys rectified this very quickly and my sale moved to completion very smoothly.”

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Top Tips & FAQs

Discover my top tips

It takes as long as it takes – transactions can only happen when all parties are ready. Setting unrealistic deadlines only makes the process more stressful.

All transactions are different and conveyancing law changes all the time. Don’t compare your move with others, and don’t worry – we’re always here to help.

Even if you’ve not heard from us for a while, there are still things happening behind the scenes. If you have any queries, or you would like an update, please call us – we’re here.

Setting up a home together should be a time of certainty. Make sure you both understand the rules with a Living Together Agreement.

Buying your first house is a big financial commitment. A Declaration of Trust protects both parties.

Legally, when you buy a property with a partner you can be joint tenants where you have equal rights to the whole property, or tenants in common where you own different shares of the property. There are consequences and considerations for both types of ownership so it's important to choose what is right for you.

Read questions I'm frequently asked

How long will it take?

We do our best to ensure it happens as quickly as possible. However, there are many other parties involved, like search providers, mortgage lenders, the rest of the chain and other solicitors. We have no control over their turnaround times.

Can you chase?

We are very proactive and will contact third parties when needed. However, make use of your estate agents. They are best placed to chase, as they’re are able to contact the seller, buyer, other estate agents or solicitors directly.

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