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How to Complain

HCR Legal LLP (“HCR” / “We”/“Us”) is committed to high quality legal advice and client care.  We pride ourselves on our service to our clients and are keen to make sure that you are happy and well looked after at all times.  However, if you have any concerns we would like to know.  In the first instance please contact the person dealing with your matter or if you prefer, their supervisor.  A copy of our complaints procedure is available upon request.

If you are a client and we have made a contract with you by electronic means (website, email, etc.) you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service may be found at https://ec.europa.eu/odr. Our email address is [email protected].

To download our guide on how to make a complaint, please click here.

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