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Diana Hardesty

Legal Director


Why choose me

I advise insurers, brokers, and policyholders on regulatory investigations and defence, practical risk management and claims disputes.

When a major incident occurs or a dispute arises, I act quickly to protect my clients’ interests. I support clients in the full cycle of an investigation, which can include responding to regulators with requests for information, inspections, interviews under caution, enforcement action and prosecution.

Through careful policy analysis, negotiation and mediation, I resolve claims, aiming for efficient, cost-effective outcomes. Where litigation is required, I manage strategy, while controlling cost, reputation and operational risk.

I support clients with claims defensibility, designing bespoke risk management tools to protect their business from incidents and claims. I also work with insurers and brokers to cut loss frequency and severity, improve defensibility, and build resilience across underwriting, distribution and claims functions.

I review policies to spot gaps, unclear wording, exclusions, and endorsements that could affect cover and claims

Diana Hardesty

I advise insurers, brokers, and policyholders on regulatory investigations and defence, practical risk management and claims disputes.

When a major incident occurs or a dispute arises, I act quickly to protect my clients’ interests. I support clients in the full cycle of an investigation, which can include responding to regulators with requests for information, inspections, interviews under caution, enforcement action and prosecution.

Through careful policy analysis, negotiation and mediation, I resolve claims, aiming for efficient, cost-effective outcomes. Where litigation is required, I manage strategy, while controlling cost, reputation and operational risk.

I support clients with claims defensibility, designing bespoke risk management tools to protect their business from incidents and claims. I also work with insurers and brokers to cut loss frequency and severity, improve defensibility, and build resilience across underwriting, distribution and claims functions.

I review policies to spot gaps, unclear wording, exclusions, and endorsements that could affect cover and claims

Questions my clients ask me

Notify at the first indication of a circumstance (even if facts are incomplete) to preserve cover. Diarise all deadlines, comply strictly with conditions precedent and co-operation duties, and maintain a centralised, clean file (notice, correspondence, facts). This reduces late-notification and non-disclosure challenges.

Rehearse incident response with assigned roles and responsibilities. Having a clear crisis management plan in place, alongside robust risk management can protect your business in so many ways. Knowing what to do if the worst happens is critical, but with the right systems in place it will reduce the likelihood of an incident arising.

Prioritise exclusion, and endorsement ambiguities, and align limits/sub-limits with your actual risk profile. Benchmark against current market practice, document why you accept or reject broker recommendations, and keep a clear audit trail of choices to improve certainty at placement, and if a claim is to be made.

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