HCR Law helps care home provider resolve service user fee dispute

Facing unpaid fees and a dispute over one-to-one care, a care home provider turned to HCR Law for help.

In July 2024, we were instructed to recover £162,480 in principal debt from a local authority commissioner, along with statutory interest and compensation under the Late Payment of Commercial Debt Interest Act 1998.

The care home provider sought recovery of unpaid fees for one-to-one care and challenged the lawfulness of the decision to end that care.

Our Healthcare Regulatory team carried out a detailed review of contractual documents and correspondence before drafting a strong pre-action protocol letter. This approach led to a settlement on 1 May 2025 for the full amount, plus complete recovery of the client’s legal costs.

The matter was resolved at pre-action stage, without issuing proceedings or seeking further legal intervention. This was a highly favourable outcome for the care home provider, avoiding the time, expense and uncertainty of litigation.