HCR Law secures care home debt recovery at pre-action stage

A care home provider turned to HCR Law to recover significant sums owed for care services and to challenge decisions made by a local authority commissioner.

In July 2024, HCR was instructed to recover £322,463.03 plus statutory interest and compensation under the Late Payment of Commercial Debt Interest Act 1998. We were also instructed to contest the decisions to end one-to-one care for two different service users, both from the same local authority commissioner.

Our Healthcare Regulatory team reviewed all contractual documents and correspondence before drafting a robust pre-action protocol letter. This persuasive approach led to settlement offers of £274,943.03 on 11 October 2024 and £47,520 on 19 August 2025. The client recovered the full principal sum and a substantial portion of legal costs, without issuing proceedings.

In February 2025, the same provider instructed us again to recover £45,104.18 plus statutory interest and compensation. Following two pre-action letters, the client secured the full amount and a significant proportion of costs. The initial offer came on 1 May 2025, and after renegotiation, the matter was resolved swiftly and favourably.

Both outcomes were achieved at pre-action stage, saving the client time, expense and the uncertainty of prolonged litigation.