Parental Complaints Toolkit

Parental complaints are becoming more frequent and more complex, creating additional pressure for schools and academy trusts. Rising volumes of complaints, particularly those relating to SEND, behaviour and school management, can be challenging for school leaders and governing bodies to manage.

Our Parental Complaints Toolkit provides practical legal guidance throughout the complaints process. Whether you need support responding to a complaint, assistance with a panel hearing or access to compliant policies and templates, the toolkit helps you manage complaints fairly, consistently and effectively.