SaaS

Technical and commercial arrangements for delivering or procuring SaaS (Software as a Service) can be complex and evolving. Our team will work side-by side with you, making sure you comply with the relevant laws and protecting your legal rights. We deliver pragmatic advice, tailored and relevant to the way you do your business.

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Key contact

Photo of Nicola McNeely

Nicola McNeely

Working with entrepreneurial and innovative people in Wales and across the UK, especially in advanced manufacturing and technology businesses, is a pleasure, and I focus on working closely with clients to solve their problems and really understand how their businesses work. That understanding enables me to give succinct and pragmatic advice.

Detail focused, commercial approach

As a SaaS provider, protecting your product is critical and our lawyers regularly advise on software development, open-source software, licensing and SaaS agreements. Imitation may be a form of flattery, but brand awareness and reputation can make or break a company. Our experts will support you to protect your Intellectual Property (IP) and put in place non-disclosure agreements which can be used to protect you as you look to take the product to market and approach potential funders.

Protecting data generally is another important area, be that the data held within your product or your own company data. The use of data processing agreements and data sharing agreements is commonplace now in an industry which has few geographical boundaries. By taking advice in advance, particularly when data is being processed in multiple jurisdictions, our specialist lawyers can advise you on all the regulations and provide clear next steps in terms of the processes and policies you need to follow to stay compliant.

Using our experience advising SaaS businesses of all sizes, we help to get your service level, partnership and reseller/distribution agreements in place efficiently and without delay to allow you to enter the market swiftly and in the best possible position.

Clear advice in a complex sector

The growth of Software as a Service (SaaS) has revolutionised the way customers access software, speeding up installation and simplifying the delivery model.

Our experienced team work with businesses from start-ups to global IT providers. With a deep understanding of the sector and the particular challenges, SaaS clients face, we support clients through every stage of their business lifecycle.

Delivering and procuring SaaS can be a complicated process. We’ll work alongside you, protecting your rights, keeping you compliant and providing tailored advice to help you meet your objectives.

Our industry knowledge means we are well placed to support both sellers and users of SaaS. From engaging with clients, suppliers or subcontractors, to drafting contracts and negotiating terms, our SaaS specialists are here to support you throughout.

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Keep yourself updated

We produce a quarterly newsletter, Tech Law, which covers the latest news and developments impacting the technology sector.

Each issue features articles from our specialist technology advisors covering a range of issues including cryptocurrencyintellectual propertycyber lawdisputes and international impacts.

Read our previous editions

Recognition of our work

Legal updates and thought leadership

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Hear what our clients say about us

Your expert guidance, whether through insightful advice during our monthly meetings, facilitating key introductions, or sharing your deep knowledge of data protection, has been instrumental in strengthening both our contractual practices and our compliance framework.

Client testimonial Technology & Innovation

Wayne is wonderful to work with. He is excellent with clients, assertive but not aggressive with opponents, commercially astute, has a good reputation with judges and has excellent tactical judgement.

Client testimonial Chambers 2026

Nicola is an exceptional lawyer with unsurpassed technical knowledge in a very specialist area. She is very approachable, a real advocate and champion for women and social diversity in the sector.

Client testimonial Chambers 2026

The very hardworking Nicola McNeely is an expert in a number of fields and effortlessly explains the most technical of subjects and associated legal points in a straightforward and meaningful way.

Client testimonial Legal 500 2026

Nicola McNeely is an outstanding legal professional with strong expertise in the crypto and blockchain space. Her advice is always clear, practical, and tailored to the fast-moving nature of the industry and our needs.

Client testimonial Legal 500 2026

They have a flexible approach, which works well in the SME market and they are well tuned to client requirements and culture. The technology team is a significant differentiation in the market, in particular in relation to NFTs and virtual currency.

Client testimonial Legal 500 2026

Martyn Davies – has a high degree of integrity, clarity of communication and an in depth understanding and appreciation of SME client requirements, concerns and needs. Martyn can be trusted to take commercial and pragmatic approaches.

Client testimonial Legal 500 2026

Very capable team, clear communication and were proportionate in their contact with us. Good judgement on whether we needed email or fact to face communication.

Client testimonial Legal 500 2026

The team members took time to really listen and understand our concerns and the nuanced situation, so the advice we received was not only helpful from a legal perspective but also recognised emotion and context.

Client testimonial Legal 500 2026

Another key practitioner is the vastly experienced data protection/cyber security expert Kerry Beynon.

The Legal 500 2025 TMT (Wales) IT and Telecoms

Much of the firm’s success in the area can be attributed to the efforts of ‘knowledgeable and commercially astute’ team head Nicola McNeely, who is skilled at ‘explaining the most technical of subjects in a straightforward and meaningful way’, including blockchain and NFT matters.

The Legal 500 2025 TMT (Wales) IT and Telecoms

Appreciated for its ‘practical and cost-effective service’, as well as its ability and willingness to be engaged with the latest market trends, HCR Law has quickly gained traction since establishing an office in Cardiff in 2020.

The Legal 500 2025 TMT (Wales) IT and Telecoms

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