Discover my top tips
Keep it simple. Your employees are human and dealing with them reasonably and fairly should be at the heart of the relationship.
Listen first. Always ask your personnel what they are seeking to achieve and why, and how they see the business supporting them. This helps you find a solution much quicker, as you can get to the bottom of their behaviour without trying to mind read!
Don’t delay in picking up the phone. Issues can get worse if not tackled head on so by dealing with it straight away, you may avoid long, drawn out processes and unnecessary litigation.